Noise Management

Aircraft noise management is important to us

Rockhampton Airport works with Airservices to minimise the impacts of aircraft noise, Airservice's roles involve: 

  • ensuring that flight departures and arrivals are designed to minimise noise impacts
  • providing information about aircraft noise
  • monitoring aircraft noise around major airports
  • providing a national Noise Complaints and Information Service.

Airservices seeks opportunities to minimise aircraft noise, for example by trialling new procedures. Often these trials are undertaken as a result of issues raised by communities. Airservices publishes reports on these trials and reviews, which are available on airport information pages. Airservices also undertakes periodic reviews of existing noise abatement procedures at airports. Airservices commitment to Aircraft Noise Management(PDF, 518KB) informs the community on our commitment  to minimising and, where possible, reducing the impact of aircraft noise with a view to achieving world’s best practice in aircraft noise management. Airservices and Australian Airports Association have developed a website with more information on aircraft noise.

Making a complaint

Airservices is responsible for managing complaints and enquiries about aircraft noise and operations through our Noise Complaints and Information Service (NCIS). This service is the Australian aviation industry’s main interface on aircraft noise and related issues for the community. You can find the Civilian Aircraft Noise Complaints Form or call 1800 802 584. Complaints and enquiries help identify issues of concern and possible opportunities for improvements.

The Australian Government Department of Defence primary role is to defend Australia and its national interests, promote security and stability, and support the Australian community as directed by the Government. The defence department has a Defence Noise Complaints Form or a contact number 1300 333 362 if you would like to report any Military aircraft noise enquires or complaints. 

If you have a aviation complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints information resource website to find the right place to raise your query.